At GALENCIAIR, we take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we offer returns within 14 days of delivery, subject to the following conditions:

Eligibility

Items must be returned within 14 days of the delivery date.

Products must be unused, unwashed, and in original condition with all tags and packaging intact.
Sale items, limited-edition drops, collaborations, and final-sale products are non-refundable.

Return Process

Contact us at shop.galenciair@gmail.com with your order number to initiate a return.
Once approved, we will provide you with return instructions.
Pack your item securely and ship it back using the provided details.

Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as GALENCIAIR is not responsible for lost or delayed return packages.

Refunds

Once your return is received and inspected, we will issue a refund to your original payment method.
Please allow 5–7 business days for processing after we receive your return.
Shipping fees paid at checkout are non-refundable.

Exchanges

We do not offer direct exchanges. If you’d like a different size or style, please return your item for a refund and place a new order.

Damaged or Incorrect Items

If you received a damaged or incorrect product, please contact us at shop.galenciair@gmail.com within 3 days of delivery with photos, and we will resolve the issue promptly.