About GALENCIAIR

Q: What is GALENCIAIR?

A: GALENCIAIR is a luxury fashion brand that blends modern design with timeless style. Each piece is crafted with premium fabrics and attention to detail, designed for individuals who demand presence and move with intention.

Orders & Payments

Q: How do I place an order?

A: Simply select your desired item, choose your size, and proceed to checkout. Once your order is confirmed, you’ll receive an email with your order details.

Q: What payment methods do you accept?

A: We accept all major credit/debit cards, PayPal, Apple Pay, and Shop Pay.

Q: Can I make changes to my order after it’s placed?

A: Orders begin processing quickly, but if you need to update or cancel your order, please contact us within 24 hours at shop.galenciair@gmail.com.

Shipping & Delivery

Q: Do you ship internationally?

A: Yes, GALENCIAIR ships worldwide. Shipping fees and delivery times vary by location and will be calculated at checkout.

Q: How long does shipping take?

A: Orders are typically processed within 2–4 business days. Standard shipping within the U.S. takes 3–7 business days, while international orders may take 7–14 business days.

Q: Will I receive a tracking number?

A: Yes, once your order has shipped, you will receive a tracking number via email.

Returns & Exchanges

Q: What is your return policy?

A: We accept returns within 7 days of delivery for unworn, unwashed items.

Q: How do I start a return or exchange?

A: Please email shop.galenciair@gmail.com with your order number and reason for return. Our team will provide instructions.

Q: Do you offer refunds?

A: Yes, refunds are issued to the original payment method once the item has been inspected. Store credit is also available if preferred.

Sizing & Product Care

Q: How do I know which size to order?

A: Each product page includes a detailed size guide. If you’re between sizes, we recommend sizing up for a more relaxed fit.

Q: Are GALENCIAIR pieces true to size?

A: Yes, all items are designed to fit true to size unless otherwise stated in the product description.

Q: How should I care for my GALENCIAIR pieces?

A: For best results, we recommend dry cleaning or cold hand wash. Avoid bleach and tumble drying to preserve fabric quality.

Other

Q: How can I contact customer support?

A: You can reach us anytime at shop.GALENCIAIR@gmail.com or through our contact form on the website.

Q: Do you offer wholesale or collaborations?

A: For wholesale or collaboration inquiries, please contact shop.GALENCIAIR@gmail.com

Q: How can I stay updated with new releases?

A: Subscribe to our newsletter or follow us on Instagram @GALENCIAIR to be the first to know about drops, exclusives, and events